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Program Improvement Manager

Program Improvement Manager

300 N. Greene Street Greensboro, North Carolina, United States Date posted 5/3/2022
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The Fresh Market & You:

Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, memorable experience with exceptional, personal service. We’re looking for a new team member who strives for excellence and brings positive energy, commitment, and a “can-do” attitude to work every day.We value teamwork and celebrate our successes as a team and will value your contribution!

 Added Benefits for choosing The Fresh Market Team:

  • Team member discount up to 40%
  • Health, Dental & Vision insurance available for individual, spouse, partner, and family.
  • 401K contribution and match for part-time and full-time team members.
  • Personal time off and additional time off purchase plans available
  • And much more!
About the Position:

The Fresh Market has an opening for a Program Improvement Manager in the Store Support Center (099) in Greensboro, NC.  The Program Improvement Manager collaborates with the business on new program and process initiatives designed to help the company become more efficient.  This position collaborates with merchandising, operations, human resources, training, information technology, food safety, and others to develop optimized and efficient activities within store leveraging the 5S and Engineered Labor Standards framework.  This position supports the labor team in spearheading workflow methods and initiatives that enhance performance.

What You'll Do:
  • Ensure initiatives and programs are managed and delivered on time; with programs consisting of long-term business objectives with multiple dependencies.
  • Develop and manage detailed project plans, while overseeing and managing projects to completion.
  • Establish budgets, approve equipment needs and materials for implementation.
  • Coordinator activities across various projects; ensuring projects are on-time and on-budget.
  • Manage the Store Impact Planning (SIP) program and coordinate all activities proposed to land in store; in concert with Merchandise, Operations, Training, Labor team, and the appropriate business owner; so, each activity is fit to land in store and can be executed by the store team the first time every time.
  • Develop the necessary tools and reporting metrics to provide insight into activities landing and proposed to land in store; including conducting root cause analysis for instances where activities were not fit to land.
  • Develop and maintain standards on how programs need to be structured and designed so they land properly in stores to assist the business in managing the process.
  • Identify and implement innovative mobile and technology solutions (applications and devices) that enable the store teams to work more efficiently.
  • Work in partnership with the Labor team, to manage the weekly labor discretionary spend through the store impact planning process.
  • Work collaboratively with the Store Help Desk to ensure they have been properly and thoroughly briefed on all activities landing in store to support stores, while leveraging the Store Help Desk call data to improve future programs.
  • Serve as an analyst on process improvement projects.
  • Oversee the analysis during initial stages of program design and problem solving.
  • Perform quality assurance tests on potential new labor management products and to prepare for technical upgrades current labor management systems, as necessary.
  • Monitor the training of field support in labor programs.
  • Work with store support and the Labor team to notify stores of system updates and changes.
  • Support the maintenance of the labor standards database and the scheduling tools.
  • Evaluate existing business process.
  • Conduct ongoing analyses.
  • Perform other job-related duties as assigned.

At a minimum, what you’ll need:

  • Master’s degree in business administration, engineering, or related field and five (5) years’ experience in retail operations, industrial engineering, accounting, or financial operations with at least four (4) years of recent continuous industrial engineering experience in a retail grocery environment
  • Six Sigma Black Belt
  • Demonstrated strong PC skills including proficiency with the primary Microsoft Office applications.
  • Possess valid driver’s license with a satisfactory driving record.
  • Ability to travel up to 75% of the time.
  • Ability to read, write and speak English proficiently.
  • Ability to understand and follow English instructions.
  • Authorization to work in the United States or the ability to obtain the same.

Preferred qualifications:

  • Master’s degree in STEM (Science, Technology, Engineering, & Mathematics)
  • Seven (7) years’ experience in retail operations, industrial engineering, accounting, or financial operations.
  • Experience with Agile methodology.
  • Strong interpersonal, organizational, analytical, decision making, project management and attention to detail skills.
  • Strong leadership skills with experiencing facilitating, training and motivating groups.
  • Excellent communication skills with the ability to effectively convey information to team members at all levels of the organization.
  • Ability to handle and prioritize multiple projects in a fast-paced environment and to work effectively on cross-functional teams.
  • High standard of integrity and reliability.

At The Fresh Market, we have a COVID-19 vaccination policy that requires all Store Support Center Team Members to be fully vaccinated absent an approved religious or medical accommodation by the company.

REASONABLE ACCOMMODATIONS: Consistent with applicable laws, TFM will make reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to TFM. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.